260 Charles Street
Dispatch (937) 382-7961
Administrative Office Hours
Monday-Friday
8:00am-4:00pm
Hours of Operation
Monday-Friday
6:30am-7:30pm
Saturday and Sunday
9:00am-3:00pm
Closed on all major holidays:
New Years Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day.
Reasonable Modification – Individuals needing a service accommodation or modification must notify Wilmington Transit of the request when making a reservation. You may request a reasonable modification by calling (937)382-7964.
Trip cancellation policy– It is important that you cancel your trip at least 1 hour prior to your scheduled pickup time, in the event you no longer need a ride. Cancellations may be left on our voice mail when the office is closed.
The Wilmington Transit System began operations as The Wilmington City Cab Service in August 1984, with two vehicles, and five part-time employees. We presently have twenty-six vehicles, six full-time and fifty part-time employees. All of our vehicles are wheelchair accessible, and we receive more than 11,000 calls a year for wheelchair assistance.
We provide an average of 125,000 rides a year. We deliver passengers to places of shopping, work, healthcare, school, babysitters, daycare, etc. We are a demand responsive, door-to-door service, which means when a passenger calls, we send a vehicle, and if assistance is required, we will help them from their door to the door of their destination. Passengers may also make “time calls”, which is to set up a time that they need to be picked up at a later date and time.
One-Way Fares
In City Limits
$2.00
In City Limits
In designated areas within the City limits, one-way fares for Elderly and/or Disabled are $1.00 with a Wilmington Transit System issued ID card.
Outside City Limits
Contact Wilmington Transit System Dispatch for mileage and wait charges.
Transit Facilities
We moved into our new facility July, 2002, located at 260 Charles Street. The existing building was remodeled to fit our needs and a 13,900 square foot garage added on to accommodate our fleet. Storage rooms and a car wash were also incorporated into the garage facility.
Important Information and Links
ADA Compliance
The Americans with Disabilities Act of 1990 (ADA), provides protection that no individual with a disability shall on the basis of disability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any federally funded program, service, or activity. Wilmington Transit System is committed to providing non-discriminatory service to ensure that no person is excluded from participation in, or denied the benefits of, or subjected to discrimination in the receipt of its services on the basis of race, color, or national origin as protected by Title VI of the Civil Rights Act of 1964 (Title VI) as well as providing protection that no individual with a disability shall on the basis of disability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination as stated in the Americans with Disabilities Act of 1990 (ADA).
For more information, and the procedures to file a complaint, contact Danny Mongold, Director of Human Resources at (937) 382-9094, or visit the Human Resource Office at 69 N. South Street, Wilmington, Ohio 45177.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building. 5th Floor-TCR, 1200 New Jersey Avenue SE, Washington, DC 20590.
If information is needed in another language, contact (800) 555-1212.
Title VI Statement to the Public
Wilmington Transit System operates its programs and services without regard to race, color, and
national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or
he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with
Wilmington Transit System.
For more information on the civil rights program of Wilmington Transit System and the procedures to file a complaint, contact city of Wilmington Human Resources at (937) 382-9094, or TTY 1-800-750-0750 or
visit our administrative office at 69 N. South Street, Wilmington, Ohio 45177.
For all transportation-related Title VI matters a complainant may file a complaint directly with
the Ohio Department of Transportation by filing a complaint with the Office of Equal Opportunity,
Attention: Title VI Coordinator, 1980 West Broad Street, Columbus, OH 43223
For all transportation related Title VI matters a complainant may also file a complaint directly
with the Federal Transit Administration by filing a complaint with the Office of Civil Rights,
Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Avenue, SE,
Washington, DC 20590
- Title VI Complaint Procedure
To file a complaint, please print form below and submit as directed:
ADA-Title VI Complaint Form