Wilmington Announces Homeowner Education, Protection Program

WILMINGTON, OHIO – June 28th, 2023 – The City of Wilmington has partnered with Service Line
Warranties of America (SLWA) to educate homeowners about their service line responsibilities
and offer protection to city homeowners for the water and sewer service lines that connect
their homes to the city’s systems. The coverage is voluntary and available at affordable monthly
“Many homeowners do not know that damage to the service lines on their property is their
responsibility to repair,” said Rick Schaffer, Public Works Director. “In the event of a service line
repair emergency, the homeowner is responsible for scheduling the repair and covering the
associated cost. As the City of Wilmington homes age along with the infrastructure serving
them, SLWA repair plans provide homeowners with an optional solution so they can be
prepared for this type of unexpected repair.”
The Service Line Warranty Program protects against repairs needed to pipes on homeowners’
property. Repairs to these pipes are not covered by basic homeowners insurance or by the City
of Wilmington. If a customer’s service line needs repair, a simple call to the SLWA 24-hour
hotline will dispatch a local, licensed and insured contractor familiar with local code. There are
no service fees or deductibles, and the repair is guaranteed for one year.
This program is voluntary for homeowners, provided at no cost to the City of Wilmington and
no public funds are used to promote or administer the program.
“Our service plans not only cover the cost of the repair; they also provide homeowners with
reputable, local contractors who will do the best possible job,” said Tom Rusin, CEO of SLWA
parent HomeServe NA. “We’re pleased to be partnering with the City of Wilmington and look
forward to the opportunity to provide Wilmington homeowners with the assistance they need
when faced with a home repair emergency.”
Founded in 2003, SLWA has partnered with over 850 leading cities and municipalities in the U.S.
to provide repair service plans that offer homeowners peace of mind and convenience. SLWA
has been recognized as the nation’s largest and most trusted source of utility line plans
endorsed by the National League of Cities. The company is committed to delivering an excellent
customer service experience and is accredited by the Better Business Bureau. For questions
about this service, or to enroll, contact SLWA at 866-922-9006 or visit www.slwofa.com.
About Service Line Warranties of America
Service Line Warranties of America (SLWA) is part of HomeServe USA Corp (HomeServe), a
leading provider of home repair solutions serving over 4.8 million customers across the US and
Canada. Founded in 2003, SLWA is the trusted source of utility line protection programs
endorsed by the National League of Cities. Together with HomeServe, SLWA is dedicated to
supplying best-in-class repair plans and delivering superior customer service to consumers
through over 1,200 leading city, municipal and utility partners.

Myles Meehan Kristin Elder
HomeServe USA Hill+Knowlton Strategies for HomeServe
Phone: 203-356-4546 Phone: 703-835-6245
Email: Myles.Meehan@homeserveusa.com Email: homeserve@hkstrategies.com

Comments are closed.