Utility Billing Office

69 North South Street
(937) 382-5711

ONLINE BILL PAY NOTICE FOR NOVEMBER 15th, 2018
An upcoming maintenance window for Transact is scheduled for November 15, 2018 from 12:00 a.m. ET to 4:00 a.m. ET in order to perform database maintenance. During the window, there will be a 60 to 120 minute interruption to payment processing services on all channels (Web, IVR, Client Connect) and end-users will receive an “our service is temporarily unavailable” error message when trying to connect.

Russ Fair, Supervisor

Hours 
Monday-Friday
8:00am-4:00pm
Saturday and Sunday
Closed

The Utility Billing Department is located on the first floor of City Hall at 69 N. South Street. Account Clerks are available to take payments, assist with billing questions, establishing new service, or stopping service at an existing address, among other things.

FAQ’s:

How do I establish service in my name?
The person desiring the service must complete the application for service and present a valid driver’s license or other picture I.D. at the time of completing the application. If the application is completed outside the Utility Billing Department, a notary public must verify the information is correct.

Do you require a security deposit?
No.

How often will I receive a utility bill?
Once per month.

How much is an average monthly utility bill?
Water and Sewer charges are based on usage. Refuse, or trash collection, is a flat rate of $16.35 per month for residential customers, effective June 1, 2018. This includes the use of one city provided refuse toter and one city provided recycling toter. Additional city refuse toters are provided at an additional monthly cost of $6.68 per toter.

What are the accepted methods of payment?
Cash, personal check or money order. The City does accept payment made by check and mailed to this office from your bank’s online banking program. The Automatic Draft Payment method is available by providing this office with a voided check and completing the Direct Debit Authorization Agreement found in the PDF Download section of this page.

On-line payments can be made here or by calling Official Payments at 1-888-272-9829, using the Jurisdiction Code (J-Code) of 8460. Information from your utility bill is required when using this method of payment. A 3rd Party service fee will apply.

How much notice is required to begin/stop service in my name?
City ordinance specifies 72 hours notice is required.

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